PentaServ strives to create an Optimal Value for its Clients at Every Business Process.
WHO WE ARE
What is PentaServ ?
PentaServ is an IT Resource and Business Process Outsourcing (BPO) Company.
Its Services range from offering IT resources for Software Dev, Network management, IT Help Desk, Data Analysts & Business Analysts to services like Debt Collection, Customer Care & Revenue Cycle Management (RCM) for Healthcare Sector.
Driven by its clients’ satisfaction, with the quality of services, and their trust, PentaServ has been continously growing.
Proven Track Record of Creating Value
WHAT WE DO
How PentaServ helps?
Being a Customer focused company, PentaServ will provide the best possible services to your organization.
It will help you gain a significant competitive advantage at market place.
PentaServ is best suited for the needs of Small and Mid-sized companies.
To Be a Premium
Partner for Success
Our Mission
our Clients at every stage
of interaction, through a
motivated workforce
Our Vision
Partner for Success
Our Values
Integrity at Individual, Organization Level
Professionalism
Excellent Quality Services
Nurture Innovation for Growth
Team Work
Accountable for our Actions
Services with Smile
Environment Friendly
Respect for others
Vibrancy
PentaServ
Founded in 2003, PentaServ is an established BPO and an IT Company with over 2 decades of experience into delivering various client services.
PentaServ is ideally positioned to offer your company the Top Class Service.
You can be assured of an unprecedented attention from the Senior Management,
for your process.
The Executive Leadership Team averages 18 years of Experience with PentaServ.
Providing a Culture of Excellence that Creates Value for Our Clients
Naresh Khanna
CHAIRMAN
Naresh Khanna is Chairman of PentaServ. He has a very vast experience in offshore sourcing operations for large US & UK Clients. He is a constant source of motivation & great support to the team. Naresh is an MBA from DU.
Nalin Malhotra
CEO
Nalin Malhotra is Chief Executive Officer of PentaServ. He has an extensive experience in the IT, Telecom & BPO Industry. Prior to co-founding PentaServ, he worked with Philips &Tata Telecom. Nalin is an Electrical Engineer from IIT D.
Sunil Raina
COO
Sunil has an extensive experience in the IT, Telecom & BPO Industry. He has held various leadership roles in service delivery, CRM & Program Management. Prior to joining PentaServ, Sunil worked with Avaya Global & Tata Telecom. He is an Electrical & Communication Engineer.
Ramesh Shah
DIRECTOR (FINANCE)
Ramesh is a Chartered Accountant & Management Consultant. He supports the company’s strategic growth initiatives, driving the company’s financial performance. He is a great Strategist and has years of experience in finance, taxation and commercial arena.
Our Management
Ravi Prakash
SGM (OPS & TRAINING)
Ravi is responsible for client service delivery, operations and training. A key part of his management role is to drive continuous improvement and growth. Ravi started his career with PentaServ in 2003, and has worked at various roles in the organization. Ravi has done MBA.
Hingba Ng
SGM (OPERATIONS)
Hingba is responsible for service delivery and BPO operations. His role is to deliver high quality services, on a consistent basis. Hingba started his career with PentaServ in 2003 and has worked at various roles in the organization. Hingba is a graduate from DU.
Hitesh Lalwani
GM (ANALYTICS & QUALITY)
Hitesh focuses on defining and meeting the transformational needs of the company. Hitesh's role is to leverage data and analytics to derive actionable insights for operations. Hitesh has been part of the organization since inception. Hitesh has done MBA.
Supreet Singh Virdi
AGM (OPERATIONS)
Supreet has been part of the organization, since beginning. Supreet is responsible for managing Operational compliance & Service Delivery Quality. He has worked at various levels in the organization. Supreet is a graduate from Delhi University.
Brandon T. Keishing
AGM (OPERATIONS)
Brandon joined PentaServ as a Customer Care Executive in 2007 and has worked at various levels in the organization. Brandon is responsible for managing Debt Collection operations.
Harpreet Singh
AGM (OPERATIONS)
Harpreet has 15 years of Experience in Customer Care. He started his career with Aegis and joined PentaServ in 2013. He is responsible for managing Client Operations. Harpreet is a graduate from DU.
Rajesh Kumar Raj
Head (IT & TELECOM)
Rajesh is a hardcore IT and Telecom man. He is responsible for keeping the Telecom & IT Infrastructure up to date with the latest Technology and secured network systems. He joined PentaServ in 2003, is an Engineer.
OUR SERVICES
PentaServ helps its clients Gain significant competitive advantage by providing high quality, scalable and cost-effective services.
1 st & 3 rd Party Debt Collection
With a focus on compliance and following best practices, our highly skilled Debt Collectors will help in recovery of your debt. All our Debt Collectors are FDCPA trained and follow regulatory requirements of CFPB / Regulation F.
Customer Service :
Providing Best-in-Class Customer Services for Query Handling, Billing Information, Ticketing and Account Activation for Sectors like Telecom, Travel, Utility Companies and Education.
Revenue Cycle Management
Based on the process, we provide both Voice / Non-voice based services.
Medical Billing & Claim Processing
Debt Collections Pre-Charge off, Bad Debt
Accounts Receivable Management
Working on Claim Denials, follow up with payers, identify reasons for denial and work on resolution
Providing IT Resources and helping build Teams for Digital Transformation
Software Developers :
JS, Node JS, Angular JS, React JS, RPA, .NET, C#, Front- End Developers, Back-End Developers, SQL Database & Web RTC.
System Administrator
Network Management
Database Management
Help Desk
NOC Operators
For Better Business Decisions & Digital Transformation, We help you build strong Teams
Data Analytics and Science
Business Intelligence
Artificial Intelligence
