Contact Us

Contact Us
Address
387, Udyog Vihar
Phase- IV,
Gurgaon-122015 (India)

Email Id
info@pentaserv.com

About PentaServ

PentaServ

Overview

Our values

PentaServ is a young and dynamic organisation providing Debt Collection, Customer Care, Call Quality Monitoring, Data Analytics, Technical Help Desk and Software Development Services to various clients. PentaServ not only offers cost effective solutions, but also helps in improving the overall productivity and quality.

PentaServ strives to create an optimal value for its clients at every stage of the business process. Driven by its client’s satisfaction, with the quality of services, and their trust, PentaServ has been continuously growing.

A customer might have a myriad needs. At PentaServ, we make it our business to see to it that not only are they understood but also met. Not once, but again and again and again. We believe that executing a sale is not the end but only the beginning of a new relationship - a relationship with a customer that needs to be nurtured and retained.

Leadership Team

 Naresh Khanna (Chairman)

 Nalin Malhotra: Chief Executive Officer

Naresh has 32 years of experience in successfully running offshore sourcing operations for large U.S. and U.K. retailers, with responsibilities spanning vendor development, product sourcing, quality management, and timely delivery of products and services.
He is a constant source of motivation and great support to the team. He has an MBA from University of Delhi.
Nalin has 28 years of experience in the Business Communication and BPO industry. Prior to co-founding PentaServ, he was General Manager at Tata Telecom, and a consultant to over 100 BPO centers. Nalin started his career with Philips India.
Nalin holds a bachelor’s degree in Electrical Engineering from Indian Institute of Technology (IIT), Delhi.

 Sunil Raina (Chief Operating Officer)

Ramesh Shah (Director)

Sunil has 26 years of experience in the Business Communication and BPO industry. Prior to joining PentaServ, Sunil served as VP & Head, Operations, at Aegis. Earlier, he was Director, Service Operations at Avaya Global Connect and Tata. Sunil is an Engineering Graduate.
Ramesh is a Chartered & Management Accountant. He has over 25 years of experience in finance, taxation & commercial arena. He has set up a large number of projects and is the founding member of PentaServ. He is also on the board of various infra companies as an independent director.

Management Team

1. Nalin Malhotra (Chief Executive Officer)

Nalin has 28 years of experience in the Business Communication and BPO industry. Prior to co-founding PentaServ, he was General Manager at Tata Telecom, and a consultant to over 100 BPO centers.

Nalin started his career with Philips India. Nalin holds a bachelor’s degree in Electrical Engineering from Indian Institute of Technology (IIT), Delhi.

2. Sunil Raina (Chief Operating Officer)

Sunil has 26 years of experience in the Business Communication and BPO industry.Prior to joining PentaServ, Sunil served as VP & Head, Operations, at Aegis.

Earlier, he was Director, Service Operations at Avaya India and Tata. Sunil is an Engineering Graduate.

3. Sudesh Joshi (Sr. General Manager)

Sudesh is responsible for the overall Administration, Human Resource development and Accounting of PentaServ. Sincere Hard Work and Simplicity is his hallmark. Sudesh has done his Masters in Commerce.

4. Harmander Singh (General Manager - HR & Training)

Harmander started his career with Citi Bank as a Customer Service Representative in 1998. He joined PentaServ in 2003 and has worked at various levels in the organization. Harmander has done his Masters in Business Administration.

5. Hitesh Lalwani (General Manager - Quality)

Hitesh started his career with PentaServ as a Customer Service Representative in 2003 and has worked at various levels in the organization. Hitesh has done his Masters in Business Administration.

6. Hingba Ng (General Manager - Operations)

Hingba started his career with PentaServ as a Customer Service Representative in 2003 and has worked at various levels in the organization. Hingba is a Graduate from Delhi University.

7. Ravi Prakash (General Manager - Operations)

Ravi started his career with PentaServ as a Customer Service Representative in 2003 and has worked at various levels in the organization. Ravi has done his Masters in Business Administration.

8. Supreet Singh Virdi (Assistant General Manager - Operations)

Supreet started his career with PentaServ as a Customer Service Representative in 2003 and has worked at various levels in the organization.